Workplace Violence Obligations (Continued)

• Anti-Social Personality Disorder Indicators
  Disregard for the rights of others
  Non conformity to laws, regs, and social norms
  Deceitfulness
  Impulsive and Erratic behavior
  Irritability and/or aggressiveness
  Reckless disregard for the safety of others
  Irresponsibility
  Lack of remorse
  Indifference
  Gender
  
  
• Borderline Personality Disorder Indicators
  Fear of abandonment
  Unstable interpersonal relationships
  Unstable sense of self or self-identity
  Impulsive
  Suicidal behavior
  Threatening behaviors
  Unstable moods and reaction
  Chronic feelings of emptiness
  Outburst
  
  
• How to and not to react when workplace violence pollutants are present – the do and don’ts
  Project calmness
  Listen with empathy
  Focus on them
  Relaxed posture
  Acknowledge feelings
  Establish ground rules
  Ask for small favors
  Use delaying tactics
  Break big problems down
  Accept criticism positively
  Position near exit
  Ask for clarification and repeat
  Don’t generate hostility
  Don’t reject all demands
  Don’t pose in challenging stance
  No physical contact
  No sudden or threatening movements
  Don’t threaten
  Don’t criticize
  Don’t act impatient
  Don’t bargain
  No false statements, lie
  Don’t take sides or agree with distortion
  Don’t invade personal space
  

An Interactive Approach Engages Participants

In the workshop’s main event, participants view video vignettes, conduct cards, or themselves create various forms of workplace conduct using Albion’s Workplace Violence Model. They are then asked to rate the situations using the WEQI, as consistent or inconsistent with the organizations’ Workplace Violence policy. With this dramatic visualization employees quickly learn which work situation may lead to violence. And they leave the course with the WEQI and the knowledge of how to avoid or assess future workplace situations.

Training that Yields Results
Albion’s two-hour workshop guides employee participants on an interactive journey that leads them to an understanding of:

• The rules of your workplace violence policy
• What constitutes workplace violence
• How to use the weqi to determine conduct that may violate your workplace violence policy
• How to recognize the early warning signs
• The do’s and don’ts when encountering a possible violent situation at work
• How to report violations of your workplace violence policy

In addition, managers, supervisors and team leaders learn:

• Their special roles and responsibilities in combating workplace violence
• How to proactively monitor the environment for potential workplace violence
• Their special reporting obligations and duties
• How to spot the warning signs of workplace violence
• How to respond when they witness, hear or hear of workplace violence
• What to say and do if they see, hear or hear of conduct that may be inconsistent with your workplace violence policy.
• How to be part of your Workplace Violence response team

Our Environmental Protection Services:
Superfund Training for Workplace Cleanup

Like chemicals or particles that pollute, inappropriate conduct can make a workplace toxic to employees’ well-being. Albion’s Superfund packages four basic training programs that are bottom line requirements for the environment of any healthy organization, Anti-Harassment, Equal Opportunity Employment Compliance , Discovering Diversity and Workplace Violence. Each of the programs in interactive, fun, informative and legally compliant.

Included in each module is Albion’s own tool, the Work Environment Quality Index (WEQI). During the training of each module, employees learn to avoid situations that may cause a workplace to read "hazardous" or "toxic" on the WEQI dial. When employees complete this trilogy, they understand laws and policies governing anti-harassment, equal opportunity compliance, workplace violence –and have a tool to identify and prevent damaging behaviors. They also will have learned to appreciate one another’s differences and use diversity to reach their work group’s common goals.

Ask about our Superfund today and let Albion Associates help with site cleanup and improving workplace dynamics. For course details, see our other Superfund brochures:

• Anti-Harassment
• Equal Employment Opportunity Compliance
• Discovering Diversity

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