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LEADER-LED WORKPLACE TRAINING COURSES IN THE AREAS OF:
• LEADERSHIP OF PEOPLE
• MANAGEMENT OF PROCESS
• LEGAL COMPLIANCE
• WORKPLACE INCLUSION/DIVERSITY
• WORK/LIFE ENHANCEMENT
• PUBLIC EDUCATION & GOVERNMENT TRAINING PROGRAMS
• OTHER WORKPLACE TRAININGS
I. LEADERSHIP OF PEOPLE
- Getting Your Message Across:
Effective Communication
This program is designed to help participants understand the impact of their own communications and learn new skills and concepts aimed at improving the match between message sender and message receiver.
- On –The Job Training:
A Structured Approach
This program is designed to help managers, supervisors, and designated trainers increase their effectiveness in training employees on a one on one basis. This program gives participants the tools and techniques for systematic and active approach to training employees on the job, regardless of the situation.
- Coaching Skills:
Supporting Employee Development
This program is designed so that participants learn and practice an active-learning approach to skill teaching, to design and conduct role-lay practice sessions, to improve their ability to observe trainee performance, to promote the trainee’s use of problem-solving skill, to develop confidence in giving developmental performance feedback, to work on setting performance goals, and to know how to recognize and adjust to the learning style of trainees.
- Coaching and Counseling:
Two Ways To Guide Employees
This program is designed to increase a manager’s skills as a coach and as a counselor. Participants will understand the value of coaching and counseling in a manger’s work; learn how to determine when to coach and when to counsel; examine how their personalities affect the coaching/counseling roles; and develop basic competence in applying coaching and counseling skills.
- Enhancing Established Teams:
Strategies For Team Development
This program is designed to enhance team development in established work teams. It will help team members assess their styles of interaction as well as their level of team development.
- Communicating In Teams:
Skills That Make a Difference
This program is designed to help participants develop their capacity to communicate in a team setting and to develop skills in solving common team communication problems.
- Effective Listening:
Better Relationships and Improved Results
This program is designed so that participants become more aware of the importance of listening and will gain insights, tools, and skills that they can apply for their continuing improvement.
- Productive Groups:
Skills That Make a Difference
This program is designed to help participants to become aware of their unproductive behaviors that diminish group productivity. Participants develop communication skills that can help a group to move forward; learn techniques to facilitate a group through a task; examine ways to prevent and to resolve disagreements and conflicts; apply strategies for building group consensus; and become keener observers of group process.
- Leadership In The Performance Review:
Facilitating Employee Growth
This program is designed to give participants the skills to make the performance review a unique opportunity for supervisors to act as facilitators and trainers for their employees’ personal and professional growth. The skills of effective written documentation, active listening, constructive feedback, and goal setting are practiced.
- Motivating Employees:
Carrots Over Sticks
This program is designed to enable participants to identify the factors that affect employee performance in the workplace and those that influence the employees’ own internal motivation needs.
- Performance Written Documentation:
Memorializing Your Efforts
This program is designed to learn the basics of written documentation and when to conduct written documentation, developing and delivering correction action memoranda and the do and don’ts of written documentation.
- Mentoring:
Empowering Personal And Organizational Change
This program is designed to learn how a successful mentoring program works, the roles and responsibilities of key players in a mentoring program, the skills that foster an effective mentoring relationships and to develop an individual developmental plan.
- Taking Initiative:
How To Be More of A leader in Your Own Job
This program, developed specifically for administrative support staff and others who do not have the title leader or manager, is designed to broaden participants’ understanding what leadership is and to raise their awareness of how they can take the lead in their own jobs.
- 14. The Art of Delegation:
Effective Guidance For Your Direct Reports
This program is designed to teach participants the eight steps that enable supervisors and managers to delegate effectively. Participants will assess their attitudes and current practices as delegators and, through experiential activities, explore how to communicate effectively.
II. MANAGEMENT OF PROCESS
- Staffing Your Organization:
Interviewing For Effective Selection of Candidates
This program is designed to enhance the interviewing skills of managers in any organization. They will increase their awareness of the role of the interviewer; learn a simple five-step process to prepare for an interview and a twelve –point system to follow when conducting the interview; and to practice and obtain written and verbal feedback on interviewing skills.
- Negotiating to Win/Win:
Conflict Resolution in Personal & Professional Relationships
This program is designed to bring participants to the awareness that relationships with friends, family and co-workers merit the investment in time and energy required for disagreements to be resolved in such a way that both parties feel like winners. The program helps participants to understand what they bring to the conflict situations they face in personal and professional lives and presents the opportunity to learn effective conflict-resolution skills.
- Information Interviewing:
Obtaining Important Information From Other People
This program is designed to provide participants with skills needed to practice effective informational interviewing. They will be provided with the information needed to organize, manage, and apply their learning’s in practical and creative ways.
- Making Meetings Work:
How to Plan, Organize, and Conduct Productive Meetings
This program is designed so that participants will learn how to plan, organize, and conduct productive meetings, including steps for preparation of a meeting, developing an agenda, encouraging participation, handling counterproductive behaviors, and planning action for follow-up.
- Process Improvement:
A Never –Ending Journey
This program is designed to enable participants to learn and apply concepts and techniques related to process improvement. Participants will understand the basic components of processes; acquire skills in developing an understanding of processes on a broader scale between functions in an organization; identify a process in their work environment for improvement; locate specific areas of variance and no value, and to develop an effective action plan for process improvement.
- 20. 360 Feedback:
Developing An Effective System
This program is designed for participants from the same organization who want to design and implement a specific 360-feedback program that is uniquely their own. Participants will identify the important issues or decision points in designing an effective 360 process; define the cultural factors indicating organizational readiness, understand the importance of these factors, and identify the factors in their organization; to construct a preliminary design for an effective 360-feedback process appropriate to their organization, and develop an implementation strategy for the process.
- Strategic Planning For Action-Oriented People:
An Eight-Step Process to Get Results
This program is designed so that the participants learn to use tools that break down a problem into manageable components; to develop specific skills that planners use in reaching successful outcomes; to create an internal barometer to determine if planning is “on course” or “off target”; and to become aware of and open to seeking a accepting verbal feedback concerning their planning efforts.
- Proactive Project Management:
How To Be In Charge From Beginning To End
This program is designed to enable participants to identify critical issues associated with project-management stages, understand how to use appropriate tools in managing a project, and learn and practice a variety of techniques required to manage projects successfully.
- Creative Problem Solving:
Getting Unstuck and Finding New Solutions
This program is designed to enable participants to learn and apply concepts and techniques related to an integrated approach to creative problem solving. It focuses on individual problem solving and group problem-solving.
- The Challenge of Change:
Helping Others To Confront It:
This program is designed for managers and supervisors who are charged with introducing departmental or organizational changes to their employees. This program will provide managers and supervisors with the tools and techniques to help them successfully navigate through the murky and often turbulent waters of change. It may be conducted with mangers from the same organization or with a group from different organizations.
- Mediation:
A Structured Approach
This program is designed to learn the process and methodology of resolving disputes between individuals in all contexts. Learn the step-by-step approach to mediation and the 100 questions you need answered to conduct effective mediations.
III. LEGAL COMPLIANCE
- A Respectful Workplace:
Understanding and Preventing Harassment
This program is designed for managers and employees. They will learn how to create and maintain the work environment so that everyone operates at their optimum level of efficiency; create a work environment that is safe, respectful, and one in which everyone clearly communicates and takes personal responsibility. This program is taught based upon the organizations Harassment Prevention Policy. Participants will be introduced to the “Work Environment Quality Index.” This exclusive Albion training tool will easily allow participants to recognize behaviors and conduct that are inconsistent with the organizations harassment prevention policy.
See On-line Anti-Harassment Brochure
- Equal Employment Opportunity Compliance:
Getting Work Done Through Other People
This program is designed so that managers, supervisors and others, understand the legal environment of the workplace; thereby avoiding potential legal liability for the organization and to the individual manager and supervisor in executing their responsibilities.
Participants will have the opportunities to acquire skills to attract and retain the best qualified employees and facilitate a work environment where everyone works at their optimal level of performance.
See On-line Equal Employment Opportunity Compliance Brochure
Safe Work Environment:
Understanding and Preventing Workplace Violence
This program is designed so that participants understand the standards, procedures, and guidelines for reasonably maintaining a safe and violent free working environment, facilities, and programs, which are safe, secure and free from threats, intimidation, abusive behavior and physical violence. Participants will be introduced to the “Work Environment Quality Index.” This exclusive Albion training tool will easily allow participants to recognize behaviors, and conduct that may threatened the work environment.
See On-line Workplace Violence Brochure
- Discrimination Complaint Investigations:
A Systematic Approach
This program is designed for persons within organizations who conduct internal investigations of complaints of alleged discrimination; those who respond to external governmental discrimination complaint enforcement agencies i.e., (EEOC, STATE AND LOCAL AGENCIES)
- Affirmative Action:
Constructing Your Outreach Plan
This program is designed to train your personnel on the often difficult and always challenging process of preparing an Affirmative Action Plan. Participants will be guided through each element of plan preparation pursuant to voluntary compliance or Executive Order 11246 or applicable law.
- Implementing the Americans With Disabilities Act:
Unleashing Ability Through Accommodations
This program is designed to help managers become familiar with the requirements of the Americans with Disabilities Act (ADA). They will be prepared to implement the ADA. They will understand the requirements of the ADA; it will increase their awareness of the needs of people with disabilities in the workplace; they will learn how to assess individual needs for accommodations; and become familiar with strategies to integrate people with disabilities into the workplace.
- The Way We Do What We Do:
Workplace Ethics
This program is designed to give participants a sense of appreciation for the complex, interrelated sets of issues that are the fabric of any organization and the choice process continually involved in balancing personal, organizational, and societal goals. Participants will gain a framework for analysis and understanding, and increase their “moral imagination.” During interactive exercises participants will examine how values affect ethical judgments, learn three models of ethics, use a four-step process when analyzing ethical dilemmas, practice how to question and evaluate the ethical decisions people and organizations make, and determine the value of the organizations code of ethics. Participants will be introduced to the “Work Environment Quality Index.” This exclusive Albion training tool will easily allow participants to distinguish between ethical and non-ethical behavior.
- Family Medical Leave Act:
Managing Leave Laws
This program is designed to allow managers, supervisors, directors and executives to determine when employees have rights to be away from work and their obligations under those laws and organization policy.
- Fair Labor Standards Act:
Obligations and Responsibilities
This program is designed so that managers and supervisors understand the criteria to be used to government payment of overtime by creating exempt and non-exempt classifications for all employees. What determines if a position is exempt? How to gauge comp-time under the FLSA. How do you handle on call? What about training and meeting time under the FLSA?
IV. WORKPLACE INCLUSION/DIVERSITY
- Everyone Brings Something To Our Table:
Welcoming Diversity
This program is designed for all employees. Participants discover their differences beyond generalizations and stereotypes, and their commonalities; the participants are taken on a voyage of self discovery to uncover their biases; the participants understand the impact of bias, discrimination and prejudice, and participants share their personal experiences bias, prejudice and discrimination.
See On-line Discovering Diversity Brochure
- Managing a Diverse Workforce:
How To Make It Work
This program is designed for managers and supervisors in organizations of any size and any racial or ethnic mix. Participants will develop a personal understanding of diversity issues and will learn critical skills required to effectively manage and motivate a diverse workforce.
See On-line Discovering Diversity Brochure
- Men and Women Working Together:
Beyond Gender Stereotypes
This program is designed for a mixed group of men and women of approximately equal numbers. The purpose is to decrease gender-role tension, increase awareness of pressures from stereotypes and past teachings, and to help individuals develop more flexible role models.
- Cross-Cultural Effectiveness:
Obtaining Success in the Global Arena
This program is designed to enhance the effectiveness of all people whose work brings them into contact with people from other countries. Participants will increase their awareness of how to overcome the hidden cultural assumptions that interfere with effective intercultural interaction; to expand their repertoire of culturally appropriate behaviors; and to understand how cultural factors impact on job performance.
- Aids in the Workplace:
Taking Affirmative Action
This program is designed based upon the premise that AIDS affects everyone, directly or indirectly, including the people with whom we work. It assists in developing management and employee ability to understand AIDS and to cope effectively with the complex issues of AIDS in the workplace.
- Substance Abuse in the Workplace:
How Supervisors Can Respond
This program is designed for managers and supervisors who are looking for strategies to assist in coping with the problem of substance abuse in the workplace
V. WORK/LIFE ENHANCEMENT
- Balancing Work and Family:
How To Promote A Family-Friendly Workplace
This program is designed to raise the awareness of issues of work-family balance. Participants will examine the impact of these issues on families and on the workplace.
- Stress For Success:
Understanding and Managing The Stress In Your Life
This program is designed to enable participants to identify the stressors in their lives, to understand how these stressors affect them, and to learn and practice a variety of effective coping strategies.
- Personal Effectiveness:
Strategies for Effective Living
This program is designed to enable participants to learn and apply concepts and techniques related to becoming more effective in various aspects of their lives
- The Time of Your Life:
Getting All You Want Out of Life Through Time Management
This program is designed to increase awareness of their attitudes toward time: to identify their procrastination patterns; to assess personal “clutter styles”; and to learn to plan time by setting priorities and developing action plans.
VI. PUBLIC EDUCATION & GOVERNMENT TRAINING PROGRAMS
- Equal Housing Opportunity Compliance:
Fair Housing Training
This program is designed as a practical guide on how to recognize discriminatory housing and lending practices and the components of the Fair Housing Laws, including:
• Housing discrimination based on what characteristics are
prohibited by the Fair housing laws,
• What types of activities are covered by the Fair
Housing Law,
• What limitations are contained in the Fair Housing Laws?
See On-line Equal Housing Opportunity Compliance Brochure.
- Fortress For Equality:
One Plank at a Time
This is a program designed as a Community Education, Coalition Building and Community Service Training Program. Fortress For Equality is a comprehensive two-day, three event community education program. Each event is targeted to a different segment of the community, Business, The Public and Community Leaders.
See On-line Fortress for Equality Brochure
- Faith to Faith:
Building Bridges
Synagogues, Churches, Mosques, Temples and Houses of Worship explore along with their members, their shared interest in diversity, conflict resolution, community building and crating allies for further on going relationships
- Train the Trainer:
Do It Yourself
This program is designed to train your personnel to deliver many of our courses after appropriate licensing.
- Federal, State and Local Human/
Civil Rights Agency Training:
Albion Associates, Inc. offers a full range of skill-based training to professional staff, commissioners, and volunteers of federal, state and local Anti-Discrimination Enforcement and/or Advocacy Agencies. We offer training in Managing People, Processes and Functions, Investigation of Claims of Discrimination, Intake Skill Based Training, Mediation Skill Based Training, Commissioner Training and other subjects upon request.
See On-line Human/Civil Rights Agency Training Brochure
VII. OTHER WORKPLACE TRAININGS
- New-Employee Orientation:
Becoming Acquainted with a New Organization
This program is designed to offer alternative ways to orient employees to new organizations. The program explains how to present information about the organization to new employees.
- Satisfaction Guaranteed:
Delivering High-Caliber Customer Service
This training program is designed to use in organizations ready to commit to customer service and those interested in renewing their dedication to service excellence. Leaders, managers, and front-line employees alike will benefit from the experiences provided. The program is designed to build appreciation of the value of customer service and awareness of the behaviors that attract and repel customers and to provide practice utilizing effective service behaviors, the opportunity to assess the organization’s current customer readiness, and a forum to allow for the planning of effective, long-lasting customer-service strategies.
- Business Writing:
Organizing, Writing, And Editing The Write Way
This program is designed for adults across all businesses and professions who engage in every kind of writing from memoranda and proposals to letters, reports, and technical writing. Participants will learn how to organize and express their thoughts clearly, select the appropriate style and format for the intended reader, and edit their writing to create professional documents.
- Presentation Skills and Visual Aids:
Ways To Sell Yourself
This program is designed to teach participants the basics of making effective presentations with visuals. This includes learning how to organize material ahead of time, how to make a presentation that is interesting to give and to listen to, and how to refer to the visuals as one speaks so they enhance the presentation.
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